Refunds, Returns & Cancellation Policy
Last Updated March 15, 2026
This policy explains the return, refund and cancellation terms for products purchased from Y-Containers.
Because shipping containers are large products requiring specialized transportation, customers should review the product description, condition, available photos, delivery requirements and applicable terms carefully before completing a purchase.
1. 30-Day Return Window
Eligible standard products may be returned within 30 calendar days from the date the product is delivered or picked up.
To request a return, contact Y-Containers within the 30-day period:
Email: sales@y-containers.com
Phone: +1 (331) 255-6346
Please provide your order number, the product you wish to return and the reason for the return.
A return must be approved by Y-Containers before return transportation is arranged.
2. Return Eligibility
To qualify for a standard return, the product must:
Be in substantially the same condition as when delivered or picked up
Have no new damage caused after delivery or pickup
Not have been altered or modified after purchase
Include any components or accessories originally included with the product
Meet the other requirements stated in this policy
Returned products are inspected before a refund is approved.
If a returned product has damage, alterations, missing components or other material changes that occurred after delivery, the return may be denied or an appropriate deduction may be made from the refund.
3.For an approved change-of-mind return:
Y-Containers will provide or coordinate the return transportation to our Smithshire, Illinois location at no additional return shipping cost to the customer.
A 10% restocking fee will be deducted from the refundable product price.
Original delivery charges are non-refundable.
The product must meet the return eligibility requirements described above.
Because shipping containers require specialized transportation, customers must contact Y-Containers before attempting to return a container. Return transportation must be approved and coordinated with our team in advance.
4. Custom, Modified & As-Is Products
Custom or modified products are not eligible for change-of-mind returns once modification or customization work has begun.
This includes containers modified or configured specifically according to a customer's order.
As-Is products are sold in their disclosed condition and are final sale for change-of-mind purposes.
These limitations do not prevent a customer from contacting Y-Containers if the product delivered is materially different from the product ordered or from the condition represented at the time of sale.
Customers should carefully review the product description, condition, available photos and applicable warranty information before purchasing a custom, modified or As-Is product.
5. Incorrect, Materially Misdescribed or Significantly Damaged Products
If you believe the product delivered:
Is not the product you ordered
Is materially different from its advertised condition or description
Has significant undisclosed damage
Has a significant functional or structural issue covered by the applicable product terms
contact Y-Containers promptly.
Please provide:
Your order number
A description of the issue
Photographs or other supporting information when reasonably available
Y-Containers may request additional information or an inspection before determining the appropriate resolution.
Depending on the circumstances and applicable product terms, the resolution may include repair, replacement, refund or another mutually agreed solution.
When Y-Containers confirms that a return is required because the wrong product was delivered or the product materially differed from what was represented, Y-Containers will coordinate the applicable return transportation.
6. Return Transportation
Shipping containers require specialized transportation and cannot generally be returned using shipping services.
For an approved return covered by this policy, Y-Containers will provide or coordinate the appropriate return transportation to our Smithshire, Illinois location at no additional return-shipping cost to the customer.
Customers must not arrange or attempt to return a container without first contacting Y-Containers and receiving return instructions.
Approved returns should be directed to:
Y-Containers
1075 Township Road 1950 East
Smithshire, IL 61478
United States
7. Inspection & Refunds
If the return is approved, the applicable refund will be processed within 10 business days following inspection.
Refunds are normally issued to the original payment method used for the purchase. After Y-Containers issues the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
8. Delivery Charges
Original delivery charges are generally non-refundable for customer-requested or change-of-mind returns because the delivery service has already been completed.
If Y-Containers confirms that the wrong product was delivered or that a return is required because of a material discrepancy attributable to Y-Containers, the normal change-of-mind transportation and restocking terms will not apply in the same manner.
The appropriate resolution will be communicated to the customer after the issue has been reviewed.
9. Order Cancellations
If you need to cancel an order, contact Y-Containers as soon as possible.
Orders cancelled before delivery may be subject to a 5% cancellation fee.
Cancellation eligibility may depend on the status of the order, including whether product preparation, modification or delivery arrangements have begun.
Custom or modified orders may no longer be eligible for cancellation once modification or customization work has started.
Y-Containers will confirm the applicable cancellation terms before processing the cancellation.
10. Warranty Claims
A return request and a warranty claim are not necessarily the same thing.
Warranty coverage varies depending on the product's type, condition and configuration.
Customers requesting assistance with a product after the applicable return period should review our Warranty Information and contact Y-Containers if they believe the issue is covered by the applicable warranty.
11. Customer Pickup Orders
The same applicable return window begins on the date an eligible product is picked up from our Smithshire location.
Customers should inspect pickup orders when reasonably possible and contact Y-Containers if they believe the product does not match their order or the represented condition.
12. How to Request a Return, Refund or Cancellation
Before returning a product, contact Y-Containers:
Email: sales@y-containers.com
Phone: +1 (331) 255-6346
Please provide your:
Name
Order number
Product information
Reason for the request
Photos or supporting information when applicable
We will review the request and provide the applicable next steps.
Contact Y-Containers
Y-Containers
Operated by Y-Containers LLC
Address:
1075 Township Road 1950 East
Smithshire, IL 61478
United States
Phone: +1 (331) 255-6346
Email: sales@y-containers.com
Business Hours:
Monday–Saturday
8:00 AM–5:00 PM CST