Refunds, Returns & Cancellation Policy
Last Updated March 15, 2026
At Y-Containers, your satisfaction is our top priority. We encourage you to review our refund, return, and cancellation policy, which outlines the terms and conditions for processing returns, refunds, and cancellations.
Business Address: 1075 Township Road 1950 East, Smithshire, IL 61478, USA
Contact Email: sales@y-containers.com
Contact Phone: +1 (331) 255-6346
Governing Law:
This policy is governed by the laws of the State of California and applicable United States federal law.
1. Contract Formation
A binding sales contract is formed when Y-Containers issues a Written Order Acknowledgment confirming the customer's order.
Orders involving freight booking, fabrication, customization, or third-party carrier scheduling may immediately incur non-recoverable operational costs.
2. Order Cancellation Before Shipment
Customers may cancel an order only before dispatch.
However:
If freight has been scheduled
If fabrication or customization has begun
If supplier processing fees have been incurred
Y-Containers reserves the right to deduct reasonable administrative and operational costs from any refund.
Custom-built, modified, fabricated, or specially sourced goods cannot be cancelled once production begins. Deposits for custom goods are non-refundable once fabrication begins.
3. No Cancellation Once Shipped
Once a product has:
Been dispatched,
Released to a freight carrier,
Loaded for transport,
The order cannot be cancelled in transit.
If a customer no longer wants the item, they must:
Accept delivery,
Inspect the goods,
Initiate a return within the 14-day return window described below.
Refusal of delivery does not constitute a valid cancellation and may result in return freight and handling charges being deducted from any refund.
4. 14-Day Return Window
Y-Containers offers a 14 calendar day return window from the date of delivery for non-custom goods.
This is a voluntary commercial policy and not a federally mandated cooling-off right (except in limited FTC in-home sale situations).
To qualify:
The product must be unused.
The product must remain in original condition.
No structural modifications, repainting, or alterations must have occurred.
Original documentation must be provided.
The return request must be submitted in writing within 14 calendar days of confirmed delivery.
5. Products Not Eligible for Return
The following are non-returnable unless defective:
Custom-fabricated containers
Modified units (including Tiny House Capsules with custom features)
Special-order equipment
Built-to-specification products
Items altered after delivery
Clearance or final-sale inventory
Deposits for custom goods are non-refundable once fabrication begins.
6. Freight & Return Transportation Responsibility
Because our products involve heavy freight and logistics handling:
Customers are responsible for return freight costs unless the item is defective.
Return shipping must be arranged through an approved freight provider.
Any collection service arranged by Y-Containers will incur standard collection charges.
Original outbound freight charges are non-refundable unless the product is defective.
Freight, handling, storage, and re-routing charges may be deducted from refunds.
7. Inspection & Damage Claims
All deliveries must be inspected immediately upon receipt.
If goods are:
Damaged in transit,
Structurally compromised,
Not as described,
The customer must notify us within 48 hours of delivery and provide photographic documentation by emailing sales@y-containers.com.
Failure to report freight damage within 48 hours may void damage claims against carriers.
8. Faulty or Misdescribed Goods (California Legal Rights)
Under California contract and implied merchantability principles:
If a product is materially defective or not as described:
We will repair, replace, or refund the item.
Reasonable return freight costs will be reimbursed.
Delivery charges may be refunded where legally required.
The remedy provided will be commercially reasonable and compliant with California Uniform Commercial Code standards.
9. Refund Processing Timeline
Once a return is approved:
Returned goods must be received and inspected.
Refund processing will begin within 2 business days of inspection approval.
Refunds will be completed within 7–14 business days, depending on banking institutions.
Refunds are issued to the original payment method only.
If payment was made by bank transfer, funds will be returned to the originating account.
10. Condition of Returned Goods
Customers have a duty of reasonable care over goods while in possession.
If returned items show:
Structural damage,
Excessive wear,
Unauthorized modification,
Missing components,
Y-Containers reserves the right to:
Deny the return,
Apply restocking fees,
Deduct refurbishment costs from the refund.
11. Refusal of Delivery
If a customer refuses delivery without valid defect justification:
All round-trip freight, handling, storage, and administrative costs will be deducted from any eligible refund.
12. Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your container arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at sales@y-containers.com. Please include photos and a description of the issue.
We will investigate the issue and work promptly to provide an appropriate resolution, including a replacement, repair, or refund where applicable.
13. Limitation of Liability
Y-Containers shall not be liable for:
Delays caused by freight carriers,
Customs or port delays,
Acts of God,
Third-party transportation failures.
Delivery dates are estimates unless expressly guaranteed in writing.
14. Dispute Resolution
All disputes shall be governed by the laws of the State of California.
Venue for disputes shall be within the State of California.
15. Contact Us
If you have any questions regarding our Refund & Return Policy, don't hesitate to get in touch with us:
Email: sales@y-containers.com
Phone: +1 (331) 255-6346
Address: 1075 Township Road 1950 East, Smithshire, IL 61478, USA
We are here to assist you and ensure a smooth resolution to any concerns.
Thank you for choosing Y-Containers.