Refund and Return Policy

At Y-Containers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day return and refund policy under the terms outlined below.

14-Day Return Policy

You may request a return within 14 calendar days of receiving your shipping container.

To be eligible for a return, the container must:

• Be in the same condition as delivered.

• Not have been modified, altered, or damaged after delivery.

• Be free from excessive wear, misuse, or unauthorized repairs.

• Be accompanied by your proof of purchase or order confirmation.

Non-Returnable Items

Returns cannot be accepted for:

• Custom-built or modified shipping containers made to customer specifications.

• Containers damaged due to misuse, negligence, or improper handling after delivery.

• Products returned after the 14-day return period.

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of delivery.

Please include:

• Your order number

• Your full name

• Photos of the container (if applicable)

• The reason for your return request

Our team will review your request and provide return instructions if your return is approved.

Return Shipping

Unless the return is due to our error, a defective product, or damage during delivery, the customer is responsible for all return transportation and shipping costs.

The returned container must be shipped only after receiving return authorization from Y-Containers.

Inspection

Once your returned container is received, it will be inspected to verify its condition and eligibility for a refund.

Refunds

If your return is approved, your refund will be processed to the original payment method.

Refunds are typically issued within 5–10 business days after the returned container has been received and inspected. Processing times may vary depending on your payment provider or financial institution.

Original shipping, delivery, installation, or handling charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your container arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery. We will investigate the issue and work promptly to provide an appropriate resolution, including a replacement, repair, or refund where applicable.

Order Cancellations

Orders may be canceled before shipment or delivery scheduling. If your order has already been prepared, shipped, or is in transit, cancellation fees may apply.

Please contact us as soon as possible if you need to cancel your order.

Contact Us

If you have any questions regarding our Refund & Return Policy, don't hesitate to get in touch with us: sales@y-containers.com

Our Contact Details:

Company Name: Y-Containers

Email: sales@y-containers.com

Phone:+1 331-255-6346

Business Address:1075 Township Road 1950 East, Smithshire, IL 61478 United States